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Billing & Insurance

East Tennessee Children’s Hospital Payment Options

East Tennessee Children's Hospital accepts all health care plans, and many companies have contractual agreements with us. Patient families should check with their health insurance provider to see if the provider has a contract with us. If no contract exists, the insurance company may require the patient have an out-of-network referral. We will accept the insurance regardless of the referral; however, the insurance company may not cover as much of the cost of the visit as it would for an in-network hospital. The balance of any bill after insurance payments are made is the responsibility of the patient's parent or guardian.

  • Insurance Questions - Call the East Tennessee Children's Hospital Billing and Collection Department (Patient Accounts) at (865) 541-8187.
  • Balances after insurance and payment arrangements - Call Children's Hospital Self Pay Department at (865) 541-8187
  • Financial Assistance is available to families that qualify. Click here for information about Financial Assistance.

Insurance Providers for Children's Hospital

Children's Hospital has agreements with the following health insurance networks:

TennCare Networks

  • Amerigroup Community Care
  • United Health Care Community Plan (UHCP, formerly known as AmeriChoice): United Health Care Community Plan
  • Blue Care (BlueCross): BlueCare
  • TennCare Select (Blue Cross): TennCare Select, TennCare Select BPN Network
  • CoverKids of Tennessee (BlueCross)

Government Network

  • Tricare: Prime and Select

Commercial Health Plans Participation

  • Aetna Health Plans: HMO, Open Access HMO, Aetna Select, Aetna Open Access Select, EPO, Open Access EPO, QPOS-Aetna Quality Point of Service, Aetna Choice POS and POSII, Managed Choice, Health Network Option, Open Choice-PPO, Open Access Managed Choice
  • Amera-Net: PPO+
  • BeechStreet: PPO
  • Blue Cross Network P: BlueCard Program
  • Blue Cross Network S: BlueCard Program
  • Baptist Health Plan: PPO
  • CIGNA: Open Access Plus-PPO, HMO and Open Access HMO, PPO, EPO, Cigna POS
  • CIGNA Connect
  • Coventry Healthcare / First Health: PPO
  • Evolutions Healthcare Systems: Select, Select Plus
  • First Health / Coventry Healthcare: First Health PPO
  • Galaxy Health Network: PPO
  • Health Payor's Organization, Ltd: PPO
  • Humana ChoiceCare: PPO, HMO, POS-Open Access, PPO, Humana Classic, HumanaOne, CHA, PPOx, HMOx, Choice POS
  • Multiplan / PHCS: PPO
  • National Preferred Provider Network (NPPN): PPO
  • Novanet PPO
  • PRIME Health Services: PPO
  • Private Healthcare Systems (PHCS) / Multiplan: PPO / TPA's
  • Provider Select, Inc: PSI-PPO
  • The Initial Group: PPO / TPA's
  • Three Rivers Provider Network: PPO
  • United Health Care Community Plan (UHCP)
  • United HealthCare / United HealthCare of the River Valley: United Choice, United Choice Plus, United of the River Valley, Options PPO
  • USA Managed Care Organization: PPO

Patient Notice Regarding Insurance

East Tennessee Children’s Hospital (ETCH) is required to provide you the following information. If you have questions about this information, please contact our Business Office at 865-541-8187.

  1. Notice regarding Out-of-Network Providers

    While receiving healthcare services at ETCH, the patient may receive treatment from a facility-based physician who may be out-of-network and not have a current contract provider agreement with your insurer.

    The physicians and other providers that may treat the patient at this facility may not be employed by this facility and may not participate in the patient’s insurance network. Children’s Anesthesiology participates in all the same plans as Children’s Hospital. They will also reach out to you by text to allow electronic payment.

    Anesthesiologists, radiologists, emergency room physicians and pathologists are not employed by this facility. Services provided by those specialists, among others, will be billed separately.

    Before receiving services, the patient should check with his or her insurance carrier to find out if the patient’s providers are in network. Otherwise, the patient may be at risk of higher out-of-network charges.

    ETCH is contracted with the following physicians and/or physician groups to provide the following services. All plans participate in texting for payment: www.mydocbill.com/etch

    Children’s Anesthesiologists, PC

    Vista Radiology, PC

    • 865-766-0112

    Innovative Pathology Services and Solstas Lab Partners (A Quest Diagnostic Company)

    Southeastern Emergency Physicians, LLC

    Pediatric Analgesia and Sedation Specialists

    • 865-309-5437

    The patient will be billed for additional charges, including out-of-network charges, if the patient is provided medical services by a healthcare provider that is not in-network. In particular, the patient should ask the facility if he or she will be provided any medical services by anesthesiologists, radiologists, emergency room physicians or pathologists who are not in the patient’s network.

  2. Notice regarding Out-of-Network Facility

    ETCH is not a participating facility in your insurance carrier’s network. While you can receive treatment at this facility, you will receive a bill for the amount unpaid by your insurer, which may be greater than the amount you would pay for services at an in-network facility.

    In addition, you may receive treatment from a facility-based physician who may be out-of-network and not have a current contract provider agreement with your insurer.

  3. Estimate of Charges

    If ETCH is in-network for your health insurance plan, you will be responsible for co-payments and deductibles in accordance with your insurance plan, up to the amount of your maximum out-of-pocket expense. This amount is set by your insurance plan. For assistance in understanding how your insurance benefits apply to your care at ETCH and an estimate of the amount you will be responsible for, please contact a Patient Account Representative at 865-541-8187, Monday through Friday, 8 a.m. to 4:30 p.m.

    If ETCH is out-of-network for your health insurance plan, you will be responsible for charges in accordance with your insurance plan’s out-of-network coverage. This amount is set by your insurance plan. For assistance in understanding how your insurance benefits apply to your care at ETCH and an estimate of the amount you will be responsible for, please contact a Patient Account Representative at 865-541-8187 Monday through Friday, 8 a.m. to 4:30 p.m.

  4. Financial Assistance

    ETCH offers financial assistance to patient families in need. Please contact our Business Office at 865-541-8187 or visit our website, https://www.etch.com/your-visit/billing-insurance/financial-assistance.


Online Bill Pay

  • Online Bill PayOpt in to receive electronic statements
  • Set up payment plans
  • Set up recurring payments
  • Request an itemized bill
  • Notify Patient Accounting of Insurance or address changes
  • Option to receive email receipt for Credit card transactions

NOTE: Online Bill Pay requires a separate login from the Patient Portal.

NOTE: Statements dated November 6th, 2018 and forward can now use the new payment portal. For statement prior to that day please call customer service at 865-541-8187.

Login to Online Bill Pay


Charge Master

We are providing this information based on Federal Guidelines. This does not reflect what you will pay for services. Please contact our office if you have additional questions regarding charges. We can be reached Monday thru Friday from 8-4:30 at 865-541-8187.

Updated: July 6, 2020

PDF File Download Charge Master (PDF)

Excel FileDownload Charge Master (Excel)

Online Bill Pay - www.mydocbill.com/etch

Patient Account Representative

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