Quick Access Links

Billing & Insurance

East Tennessee Children’s Hospital Payment Options

East Tennessee Children's Hospital accepts all health care plans, and many companies have contractual agreements with us. Patient families should check with their health insurance provider to see if the provider has a contract with us. If no contract exists, the insurance company may require the patient have an out-of-network referral. We will accept the insurance regardless of the referral; however, the insurance company may not cover as much of the cost of the visit as it would for an in-network hospital. The balance of any bill after insurance payments are made is the responsibility of the patient's parent or guardian.

  • Insurance Questions - Call the East Tennessee Children's Hospital Billing and Collection Department (Patient Accounts) at (865) 541-8187.
  • Balances after insurance and payment arrangements - Call Children's Hospital Self Pay Department at (865) 541-8187
  • Financial Assistance is available to families that qualify. Click here for information about Financial Assistance.

Insurance Providers for Children's Hospital

Children's Hospital has agreements with the following health insurance networks:

TennCare Networks

  • Amerigroup Community Care
  • United Health Care Community Plan (UHCP, formerly known as AmeriChoice): United Health Care Community Plan
  • Blue Care (BlueCross): BlueCare
  • TennCare Select (Blue Cross): TennCare Select, TennCare Select BPN Network
  • CoverKids of Tennessee (BlueCross)

Government Network

  • Tricare: Prime and Select

Commercial Health Plans Participation

  • Aetna Health Plans: HMO, Open Access HMO, Aetna Select, Aetna Open Access Select, EPO, Open Access EPO, QPOS-Aetna Quality Point of Service, Aetna Choice POS and POSII, Managed Choice, Health Network Option, Open Choice-PPO, Open Access Managed Choice
  • Amera-Net: PPO+
  • BeechStreet: PPO, Concentra
  • Blue Cross Blue Shield of Tennessee
  • Blue Cross Network P (Preferred): BluePreferred PPO, BlueCard Program
  • Blue Cross Network S (Select): BlueSelect PPO, POS, BlueCard Program
  • Blue Cross Network K: Network K, PPO, POS (limited availability)
  • BlueGrass Family Health Plans: PPO
  • CIGNA / Great West Health: Open Access Plus-PPO, HMO and Open Access HMO, PPO, EPO, Cigna POS, Indemnity
  • Community Health Alliance (CHA)
  • Coventry Healthcare / First Health: PPO
  • Evolutions Healthcare Systems: Select, Select Plus
  • First Health / Coventry Healthcare: First Health PPO
  • Galaxy Health Network: PPO
  • Great West Health / CIGNA: Open Access Plan, POS, PPO
  • Health Payor's Organization, Ltd: PPO
  • Humana ChoiceCare: PPO, HMO, POS-Open Access, PPO, Humana Classic, HumanaOne, CHA, PPOx, HMOx, Choice POS
  • Interplan Health Group: PPO
  • Multiplan / PHCS: PPO
  • National Preferred Provider Network (NPPN): PPO
  • PPO Next: National Access, National Access Plus
  • PRIME Health Services: PPO
  • Private Healthcare Systems (PHCS) / Multiplan: PPO / TPA's
  • Provider Select, Inc: PSI-PPO
  • The Initial Group: PPO / TPA's
  • Three Rivers Provider Network: PPO
  • United HealthCare / United HealthCare of the River Valley: United Choice, United Choice Plus, United of the River Valley, Options PPO
  • USA Managed Care Organization: PP

Online Bill Pay

  • Online Bill PayOpt in to receive electronic statements
  • Set up payment plans
  • Set up recurring payments
  • Request an itemized bill
  • Notify Patient Accounting of Insurance or address changes
  • Option to receive email receipt for Credit card transactions

NOTE: Online Bill Pay requires a separate login from the Patient Portal.

NOTE: Statements dated November 6th, 2018 and forward can now use the new payment portal. For statement prior to that day please call customer service at 865-541-8187.

Login to Online Bill Pay


Charge Master

We are providing this information based on Federal Guidelines. This does not reflect what you will pay for services. Please contact our office if you have additional questions regarding charges. We can be reached Monday thru Friday from 8-4:30 at 865-541-8187.

PDF File Download Charge Master (PDF)

Excel File Download Charge Master (Excel)

Patient Account Representative

Contact Us