- Information for Patients & Families at Children's Hospital
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East Tennessee Children's Hospital >> Patients & Families

Your Stay at Children's Hospital

About Your Stay at Children's Hospital

Read about how to prepare for your stay at East Tennessee Children's Hospital, what to bring, where to go and what to expect while you are here.

How to Prepare for Your Visit

Information the hospital will need includes your child's name, address and health insurance information. Also required are your child's Social Security number and the doctor's order for the exam. A parent's or guardian's signature is required for exams and sedation for children under the age of 18. A previous medical history, a list of allergies and names/dosages of current medications are also helpful at the time of admission. Obviously, for an emergency visit, this information is not the first priority, but it will be necessary at a later time. We also recommend that you fill out a consent for medical treatment form in case of an emergency.

Interpretation services are available for non-English speaking patient families and for patient families with hearing impairment.

When preparing to be admitted to the hospital for an overnight stay, bring anything from home that will make the patient comfortable, including stuffed animals or a favorite toy. All foods and formulas will be provided for the patient at the hospital.

Here are a few items that a parent might consider packing for the visit (remember to pack lightly and leave valuables at home):

For your child:

  • personal items such as toothbrush, hairbrush, etc.
  • a change of clothes, including a favorite pair of pajamas
  • a favorite movie (all rooms have DVD players)
  • a special stuffed animal or blanket or other comfort item
  • anything else that you think would comfort your child during his or her visit

For a parent:

  • personal items and a change of clothes
  • phone numbers and email addresses (to update family on the patient's condition)
  • a book or magazine to pass time
  • a pillow
  • spare change or small bills (for late night snacks from vending machines)
  • a laptop computer, if desired (patient rooms have wireless internet access)

Checking In

Admissions Hours of Operation

Monday through Friday 5:30 a.m. until 9 p.m.
Saturday and Sunday 8 a.m. until 4 p.m

Phone Numbers to Call

(865) 541-8109 Information Desk
(865) 541- 8169 Admitting Office

Driving Directions and Parking

Click here to get driving directions and parking information.

Where To Go First

For all admissions and testing, sign-in at the hospital's Information Desk. A volunteer at the desk will then direct the patient to wait in the lobby until an Admitting Clerk calls his or her name.

Remember to bring in the ticket from the parking garage. For outpatient services, families will be issued a one-day pass for free parking; for overnight stays, families will be issued one weekly pass for free parking. Weekly passes will be reissued for families of children hospitalized longer than one week.

An Admitting Clerk will take all necessary information and will direct the patient on where to go next, whether to a patient room or to another department for testing.

While You Are Here

Your child is a V.I.P. - Very Important Person - to us. While your child is at Children's Hospital, we will be abide by our "Children's Bill of Rights" by:

  • Calling you by your name and telling you our names.
  • Smiling and giving you the loving care you need.
  • Listening to you.
  • Telling you what is going to happen and how it will feel.
  • Answering your questions.
  • Giving you choices whenever possible.
  • Letting you know that it is OK to cry, complain, or to let people know how you feel.
  • Giving you time to play, rest and learn.

Read more about patient rights and responsibilities and our pledge to provide care and service that exceeds your needs and expectations.