East Tennessee Children's Hospital focuses on family centered medical care. Families visiting Children's Hospital will find that all patient rooms have Internet access, a TV/DVD combo, a recliner and a sleeping couch. Each patient floor provides two play rooms and each floor as a family kitchen. The intensive care floor features a large family lounge with sleeping, kitchen and laundry facilities. We have a cafeteria that serves breakfast, lunch, dinner and snacks. On the second floor, an outdoor courtyard is accessible for patient families to enjoy. Children's Hospital is a smoke-free environment. Smoking or the use of tobacco products is not allowed anywhere on hospital property.
East Tennessee Children's Hospital
2018 W Clinch Ave
Knoxville, TN 37916
Admitting Office: (865) 541-8169
Patient Information: (865) 541-8109
Interpretation Services: (865) 541-8457
Fax: (865) 541-8289
Weekend Hours: 8am-4pm
Patient Rights and Responsibilities
Consent for Medical Treatment
Your child is a V.I.P. - Very Important Person - to us. While your child is at Children's Hospital, we will abide by our Children's Bill of Rights and provide care and service that exceeds your needs and expectations. We also recommend you download our mobile app for quick access to hospital news, events, daily cafeteria menus, our interactive symptom checker and more.
Read about how to prepare for your stay at East Tennessee Children's Hospital, what to bring, where to go and what to expect while you are here:
Information the hospital will need includes your child's name, address and health insurance information. Also required are your child's Social Security number and the doctor's order for the exam. A parent's or guardian's signature is required for exams and sedation for children under the age of 18. A previous medical history, a list of allergies and names/dosages of current medications are also helpful at the time of admission. Obviously, for an emergency visit, this information is not the first priority, but it will be necessary at a later time. We also recommend that you fill out a consent for medical treatment form in case of an emergency.
Interpretation services are available for non-English speaking patient families and for patient families with hearing impairment.
When preparing to be admitted to the hospital for an overnight stay, bring anything from home that will make the patient comfortable, including stuffed animals or a favorite toy. All foods and formulas will be provided for the patient at the hospital.
Remember to pack lightly and leave valuables at home. Here are a few items that a parent might consider packing for the visit:
For your child:
For all admissions and testing, sign-in at the hospital's Information Desk. A volunteer at the desk will then direct the patient to wait in the lobby until an Admitting Clerk calls his or her name.
Public parking is available in the Children's Hospital Parking Garage (Clinch Ave. between 21st and 22nd Streets) for all visits to Children’s Hospital, Koppel Plaza and Children’s Hospital Medical Office Building. Visits to the Scott M. Niswonger Emergency Department and Outpatient Clinics (for those services, park in the Restricted Public Parking).
Remember to bring in the ticket from the parking garage. For outpatient services, families will be issued a one-day pass for free parking; for overnight stays, families will be issued one weekly pass for free parking. Weekly passes will be reissued for families of children hospitalized longer than one week.
An Admitting Clerk will take all necessary information and will direct the patient on where to go next, whether to a patient room or to another department for testing.
To help guests better find their way around Children's Hospital and more easily access patient and family services, we have created the following maps of each floor of the hospital.
Our colorful and cheerful Gift Shop is located in the hospital's main lobby. It has a huge selection of gifts that will brighten the day of your favorite patient. With items for every age and every budget, we can help you customize your gift or choose from one of our special care packages. Call us at (865) 541-8103 and we will help you pick out the perfect gift.
The Children's Hospital Cafeteria is located on the ground floor of the hospital and accepts cash and credit cards. Snack vending is available 24 hours a day, on the ground floor across from the cafeteria. The cafeteria menu is posted daily on the Children's Hospital app.
East Tennessee Children's Hospital accepts all health care plans, and many companies have contractual agreements with us. View a list of insurance providers and get information on billing and financial assistance.
Parents who have had a child in the hospital recently will automatically receive an email detailing how to access the portal. If your child has not been in the hospital recently, fill out the Portal Access form (PDF) and drop it off at our Medical Records department to become an approved user. Click here to download the Patient Portal Access Form.
The interactive user guide above demonstrates how the Patient Portal works. For more information about signing up for the Patient Portal, accessing your child's medical records, paying your bill and support using the website, visit the Medical Records department Monday through Friday 8 a.m. to 4 p.m. or call 865-541-8102.