Your Stay at Children's Hospital

Your Stay at Children's Hospital

East Tennessee Children's Hospital focuses on family centered medical care. Families visiting Children's Hospital will find that all patient rooms have Internet access, a TV/DVD combo, a recliner and a sleeping couch. Each patient floor provides two play rooms and each floor as a family kitchen. The intensive care floor features a large family lounge with sleeping, kitchen and laundry facilities. We have a cafeteria that serves breakfast, lunch, dinner and snacks. On the second floor, an outdoor courtyard is accessible for patient families to enjoy. Children's Hospital is a smoke-free environment. Smoking or the use of tobacco products is not allowed anywhere on hospital property.

Admitting Office

East Tennessee Children's Hospital
2018 W Clinch Ave
Knoxville, TN 37916
United States

Admitting Office: (865) 541-8169
Patient Information: (865) 541-8109
Interpretation Services: (865) 541-8457
Fax: (865) 541-8289
Weekday Hours:
Weekend Hours: 8am-4pm
 Patient Rights and Responsibilities
 Consent for Medical Treatment

What To Expect During Your Stay

Your child is a V.I.P. - Very Important Person - to us. While your child is at Children's Hospital, we will abide by our Children's Bill of Rights and provide care and service that exceeds your needs and expectations. We also recommend you download our mobile app for quick access to hospital news, events, daily cafeteria menus, our interactive symptom checker and more.

Read about how to prepare for your stay at East Tennessee Children's Hospital, what to bring, where to go and what to expect while you are here:

Preparing for Your Visit

Information the hospital will need includes your child's name, address and health insurance information. Also required are your child's Social Security number and the doctor's order for the exam. A parent's or guardian's signature is required for exams and sedation for children under the age of 18. A previous medical history, a list of allergies and names/dosages of current medications are also helpful at the time of admission. Obviously, for an emergency visit, this information is not the first priority, but it will be necessary at a later time. We also recommend that you fill out a consent for medical treatment form in case of an emergency.

Interpretation services are available for non-English speaking patient families and for patient families with hearing impairment.

When preparing to be admitted to the hospital for an overnight stay, bring anything from home that will make the patient comfortable, including stuffed animals or a favorite toy. All foods and formulas will be provided for the patient at the hospital.

Remember to pack lightly and leave valuables at home. Here are a few items that a parent might consider packing for the visit:

For your child:

  • personal items such as toothbrush, hairbrush, etc.
  • a change of clothes, including a favorite pair of pajamas
  • a favorite movie (all rooms have DVD players)
  • a special stuffed animal or blanket or other comfort item
  • anything else that you think would comfort your child during his or her visit

For parents:

  • personal items and a change of clothes
  • phone numbers and email addresses (to update family on the patient's condition)
  • a book or magazine to pass time
  • a pillow
  • spare change or small bills (for late night snacks from vending machines)
  • a laptop computer, if desired (patient rooms have wireless internet access)

Parking at Children's Hospital

Parking and Checking In

For all admissions and testing, sign-in at the hospital's Information Desk. A volunteer at the desk will then direct the patient to wait in the lobby until an Admitting Clerk calls his or her name.

Public parking is available in the Children's Hospital Parking Garage (Clinch Ave. between 21st and 22nd Streets) for all visits to Children’s Hospital, Koppel Plaza and Children’s Hospital Medical Office Building. Visits to the Scott M. Niswonger Emergency Department and Outpatient Clinics (for those services, park in the Restricted Public Parking).

Remember to bring in the ticket from the parking garage. For outpatient services, families will be issued a one-day pass for free parking; for overnight stays, families will be issued one weekly pass for free parking. Weekly passes will be reissued for families of children hospitalized longer than one week.

An Admitting Clerk will take all necessary information and will direct the patient on where to go next, whether to a patient room or to another department for testing.

Hospital Map and Layout

To help guests better find their way around Children's Hospital and more easily access patient and family services, we have created the following maps of each floor of the hospital.

Gift Shop

Gift Shop

Our colorful and cheerful Gift Shop is located in the hospital's main lobby. It has a huge selection of gifts that will brighten the day of your favorite patient. With items for every age and every budget, we can help you customize your gift or choose from one of our special care packages. Call us at (865) 541-8103 and we will help you pick out the perfect gift.


The Children's Hospital Cafeteria is located on the ground floor of the hospital and accepts cash and credit cards. Snack vending is available 24 hours a day, on the ground floor across from the cafeteria. The cafeteria menu is posted daily on the Children's Hospital app.

Patient and Visitor Policies

  • Visiting hours for the general public are 10 a.m. to 9 p.m. Visitors are limited to two per patient in patient rooms. Siblings under age 14 can visit on Sunday from 1-2 p.m. and Wednesday from 7-8 p.m. Please check with the nurses' station before entering the patient's room.
  • Ministers may visit patients at any time except when treatment is being given or some other prohibitive circumstance prevails. Chaplains are available 24 hours a day to provide spiritual and emotional support to patients, families and staff and to consult on ethical issues.
  • Only one parent and/or guardian may stay with a patient overnight unless special permission for a second parent/guardian to stay is granted by the Nurse Manager or Nursing Coordinator.
  • Patients are not permitted to leave their floor to visit other floors, the cafeteria or Gift Shop without written permission from the physician.
  • To allow you and other patient families to rest, incoming telephone calls to your room will be limited to the hours of 7 a.m. to 10 p.m.
  • Flowers and other delivered gifts are welcome, but we ask that you not give patients rubber or plastic balloons because of the choking hazard they present and because of possible latex allergies. Mylar balloons are fine. Please be sure to give your child's full name and floor location to outside delivery personnel.
  • If you have lost an item at Children's Hospital, please call the hospital switchboard at (865) 541-8000. The switchboard operator will ask you in which area of the hospital the item may have been left and will then forward your call to the appropriate department. Every attempt will be made to locate the owners of lost articles, but if the articles are not claimed within 30 days, Children's Hospital will dispose of the items.

Health Insurance and Financial Assistance

East Tennessee Children's Hospital accepts all health care plans, and many companies have contractual agreements with us. View a list of insurance providers and get information on billing and financial assistance.

Patient Portal and Medical Records

Parents who have had a child in the hospital recently will automatically receive an email detailing how to access the portal. If your child has not been in the hospital recently, fill out the Portal Access form (PDF) and drop it off at our Medical Records department to become an approved user. Click here to download the Patient Portal Access Form.

The interactive user guide above demonstrates how the Patient Portal works. For more information about signing up for the Patient Portal, accessing your child's medical records, paying your bill and support using the website, visit the Medical Records department Monday through Friday 8 a.m. to 4 p.m. or call 865-541-8102.