Children's Hospital › Patient Resources
East Tennessee Children's Hospital focuses on family centered medical care. Families visiting Children's Hospital will find that all patient rooms have Internet access, a TV/DVD combo, a recliner and a sleeping couch. Each patient floor provides two play rooms and each floor as a family kitchen. The intensive care floor features a large family lounge with sleeping, kitchen and laundry facilities. We have a cafeteria that serves breakfast, lunch, dinner and snacks. On the second floor, an outdoor courtyard is accessible for patient families to enjoy.
Children's Hospital is a smoke-free environment. Smoking or the use of tobacco products is not allowed anywhere on hospital property.
Read about how to prepare for your stay at East Tennessee Children's Hospital, what to bring, where to go and what to expect while you are here:
Information the hospital will need includes your child's name, address and health insurance information. Also required are your child's Social Security number and the doctor's order for the exam. A parent's or guardian's signature is required for exams and sedation for children under the age of 18. A previous medical history, a list of allergies and names/dosages of current medications are also helpful at the time of admission. Obviously, for an emergency visit, this information is not the first priority, but it will be necessary at a later time. We also recommend that you fill out a consent for medical treatment form in case of an emergency.
Interpretation services are available for non-English speaking patient families and for patient families with hearing impairment.
When preparing to be admitted to the hospital for an overnight stay, bring anything from home that will make the patient comfortable, including stuffed animals or a favorite toy. All foods and formulas will be provided for the patient at the hospital.
Remember to pack lightly and leave valuables at home. Here are a few items that a parent might consider packing for the visit:
For your child:
For all admissions and testing, sign-in at the hospital's Information Desk. A volunteer at the desk will then direct the patient to wait in the lobby until an Admitting Clerk calls his or her name.
Public parking is available in the Children's Hospital Parking Garage (Clinch Ave. between 21st and 22nd Streets) for all visits to Children’s Hospital, Koppel Plaza and Children’s Hospital Medical Office Building. Visits to the Scott M. Niswonger Emergency Department and Outpatient Clinics (for those services, park in the Restricted Public Parking).
Remember to bring in the ticket from the parking garage. For outpatient services, families will be issued a one-day pass for free parking; for overnight stays, families will be issued one weekly pass for free parking. Weekly passes will be reissued for families of children hospitalized longer than one week.
An Admitting Clerk will take all necessary information and will direct the patient on where to go next, whether to a patient room or to another department for testing.
To help guests better find their way around Children's Hospital and more easily access patient and family services, we have created the following maps of each floor of the hospital. View Hospital Layout PDF.
Your child is a V.I.P. - Very Important Person - to us. While your child is at Children's Hospital, we will abide by our Children's Bill of Rights and provide care and service that exceeds your needs and expectations. We also recommend you download our mobile app for quick access to hospital news, events, daily cafeteria menus, our interactive symptom checker and more.
Additional Patient and Visitor Policies:
Use this interactive user guide to see how the Patient Portal works. For more information about signing up for the Patient Portal, accessing your child's medical records, paying your bill and support using the website, visit the Medical Records department Monday through Friday 8 a.m. to 4 p.m. or call 865-541-8102. Click here to download the Patient Portal Access Form.