"East Tennessee Children's Hospital will improve the health of children through exceptional, comprehensive family-centered care, wellness, and education."
Because children are special, they deserve the best possible health care given in a positive, family-centered atmosphere of friendliness, cooperation, and support - regardless of race, religion, or ability to pay.
Their medical needs are closely related to their emotional and informational needs; therefore, the total child must be considered in treating any illness or injury.
Their health care requires family involvement, special understanding, special equipment, and specially trained personnel who recognize that children are not miniature adults.
Their health care can best be provided by a facility with a well-trained medical and hospital staff whose only interests and concerns are with the total health and well-being of infants, children, and adolescents.
Leading the way to healthy children
Our Core Values
One of Children's Hospital's top priorities is to emphasize the attitudes and actions we value in our organization as we provide care and service to our patients, their families and our other key customers. We strive to give extraordinary care and service to our patients, their families, members of the Children's Hospital family and the communities we serve. Our vision is to promote a culture of service excellence in all interactions with patients, families, guests, colleagues, physicians and the community through staff education, support and recognition.
Family-centered care is an approach to pediatric health care that focuses on the family as a child's primary source of strength and support. The philosophy shapes policies, programs, facility design and staff day-to-day practices. It is visible in large and small ways throughout hospitals that adopt the approach. Information sharing and collaboration between families and staff are the cornerstones of family-centered care.
Family-centered health care professionals recognize the vital role families play in ensuring the health and well-being of infants, children, adolescents and family members of all ages. They acknowledge emotional, social and developmental support are integral components of health care.
With this approach, family-centered care...
empowers families and fosters independence
supports family caregiving and decision making
respects family choices
builds on family strengths
involves families in all aspects of the planning, delivery and evaluation of health care
Key principles of family-centered care
People are treated with dignity and respect.
Health care providers communicate and share complete and unbiased information with families in ways that are affirming and useful.
Individuals and families build on their strengths by participating in experiences that enhance control and independence.
Serving East Tennessee and Beyond
Children's Hospital has been a part of the East Tennessee community for 75 years. It is not just Knox County's hospital - it is here for children throughout the southeast region, including Southeast Kentucky, Southwest Virginia and these TN counties: