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Published on April 07, 2022

Notice of Data Incident

ABOUT THE DATA INCIDENT

East Tennessee Children's Hospital ("ETCH") is making individuals aware of a recent incident that may affect the privacy of certain information. ETCH takes this incident and the privacy of information in its care very seriously. While the investigation into this incident is ongoing, ETCH is providing notice of the event so that potentially affected individuals may take steps to better protect their information from misuse, should they feel it appropriate to do so.

FREQUENTLY ASKED QUESTIONS

What Happened? On March 13, 2022, ETCH identified unusual activity on its network. We promptly began taking steps to secure our systems and commenced a comprehensive investigation into the incident. Through the investigation to date, we have determined that ETCH experienced a cyber incident. While our investigation is ongoing, on March 18, 2022, we determined that certain documents stored within ETCH’s environment may have been copied from or viewed on the system as part of the cyber incident between March 11, 2022 – March 14, 2022. Based on the investigation, ETCH is currently working to determine the scope of potentially affected information and conducting a detailed review of the potentially impacted data to determine the type of information present and to whom it relates. This effort is currently ongoing.

What Information Was Involved? While the investigation to determine the full scope of potentially affected information is ongoing and may vary by individual, the relevant ETCH systems may contain the following types of information at the time of the event: names, date of birth, Social Security number, driver’s license or state identification number, non-resident identification number, other demographic information, medical information, health insurance information, credit or debit card information, financial information, billing information, other personal health information, and usernames and passwords.

What is ETCH Doing? Along with providing outstanding patient care, the confidentiality, privacy, and security of information within our care are among our highest priorities. Upon discovering this incident, we promptly took steps to secure our systems and investigate the full scope of the incident. While the investigation of and response to the event are ongoing, we have taken additional steps to further enhance the security of our systems. As our investigation continues, we will also be notifying potentially affected individuals and providing information on steps that may be taken to best protect personal information.

What You Can Do? We encourage potentially affected individuals to remain vigilant against incidents of identity theft and fraud by reviewing account statements, explanation of benefits, and monitoring free credit reports for suspicious activity and to detect errors. Individuals may also review and consider the information and resources outlined in the Steps Individuals Can Take to Protect Their Personal Information found below.

For More Information. If individuals have additional questions about this incident, they may contact our assistance line at 1-833-749-1685, Monday through Friday, from 9:00am - 9:00pm EDT, excluding major U.S. holidays.


Steps Individuals Can Take to Protect Their Personal Information

Monitor Your Accounts by:

  1. Requesting a Free Credit Report

    Under U.S. law, a consumer is entitled to one free credit report annually from each of the three major credit reporting bureaus, Equifax, Experian, and TransUnion. To order your free credit report, visit www.annualcreditreport.com or call, toll-free, 1-877-322-8228.

  2. Placing a “Fraud Alert” on Your Credit File

    Consumers have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the three major credit reporting bureaus listed below.

  3. Placing a “Credit Freeze” on a Credit Report

    As an alternative to a fraud alert, consumers have the right to place a “credit freeze” on a credit report, which will prohibit a credit bureau from releasing information in the credit report without the consumer’s express authorization. The credit freeze is designed to prevent credit, loans, and services from being approved in your name without your consent. However, you should be aware that using a credit freeze to take control over who gets access to the personal and financial information in your credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application you make regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, you cannot be charged to place or lift a credit freeze on your credit report. To request a credit freeze, you will need to provide the following information:
    1. Full name (including middle initial as well as Jr., Sr., II, III, etc.);
    2. Social Security number;
    3. Date of birth;
    4. Addresses for the prior two to five years;
    5. Proof of current address, such as a current utility bill or telephone bill;
    6. A legible photocopy of a government-issued identification card (state driver’s license or ID card, etc.); and
    7. A copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft if you are a victim of identity theft.

Should you wish to place a credit freeze, please contact the three major credit reporting bureaus listed below:

Equifax

Experian

TransUnion

https://www.equifax.com/personal/credit-report-services/

https://www.experian.com/help/

https://www.transunion.com/credit-help

1-888-298-0045

1-888-397-3742

1-833-395-6938

Equifax Fraud Alert, P.O. Box 105069 Atlanta, GA 30348-5069

Experian Fraud Alert, P.O. Box 9554, Allen, TX 75013

TransUnion Fraud Alert, P.O. Box 2000, Chester, PA 19016

Equifax Credit Freeze, P.O. Box 105788 Atlanta, GA 30348-5788

Experian Credit Freeze, P.O. Box 9554, Allen, TX 75013

TransUnion Credit Freeze, P.O. Box 160, Woodlyn, PA 19094


Additional Information

For more information regarding identity theft, fraud alerts, credit freezes, and the steps you can take to protect your personal information by contacting the consumer reporting bureaus, the Federal Trade Commission, or your state Attorney General. The Federal Trade Commission may be reached at: 600 Pennsylvania Avenue NW, Washington, DC 20580; www.identitytheft.gov; 1-877-ID-THEFT (1-877-438-4338); and TTY: 1-866-653-4261. The Federal Trade Commission also encourages those who discover that their information has been misused to file a complaint with them. You can obtain further information on how to file such a complaint by way of the contact information listed above. You have the right to file a police report if you ever experience identity theft or fraud. Please note that in order to file a report with law enforcement for identity theft, you will likely need to provide some proof that you have been a victim. Instances of known or suspected identity theft should also be reported to law enforcement and your state Attorney General. This notice has not been delayed by law enforcement.

For District of Columbia residents, the District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; 202-727-3400; and oag@dc.gov.

For Maryland residents, the Maryland Attorney General may be contacted at: 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; 1-410-528-8662 or 1-888-743-0023; and www.oag.state.md.us. ETCH is located at 2018 W. Clinch Ave., Knoxville, TN 37916.

For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting bureaus must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting www.consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.

For New York residents, the New York Attorney General may be contacted at: Office of the Attorney General, The Capitol, Albany, NY 12224-0341; 1-800-771-7755; or https://ag.ny.gov/.

For North Carolina residents, the North Carolina Attorney General may be contacted at: 9001 Mail Service Center, Raleigh, NC 27699-9001; 1-877-566-7226 or 1-919-716-6000; and www.ncdoj.gov.

For Rhode Island residents, the Rhode Island Attorney General may be reached at: 150 South Main Street, Providence, RI 02903; www.riag.ri.gov; and 1-401-274-4400. Under Rhode Island law, you have the right to obtain any police report filed in regard to this incident. To date, the number of Rhode Island residents potentially impacted by this incident, if any, is unknown.