Quick Access Links

Published on October 19, 2020

COVID-19 Visitation Guidelines and Resources

As we all know, this is a very fluid situation and the information on this site will change regularly. Please continue to check this page for updates.

Visitation Guidelines Testing Center General Admittance Surgery
Questions and Answers At Home Resources Videos
Mother holding newborn

New Mothers Guideline Change

(10/19) New mothers (up to one week post-partum) are now allowed TWO visitors to assist with your newborn.

Visitation Guidelines

East Tennessee Children's Hospital Campus MapPlease help us protect our patients, families and staff. COVID-19 may continue to spread in our community. To help protect our patients, families and staff, Children’s Hospital is limiting the number of visitors entering our campus. The following guidelines below let you know what to expect when coming to Children’s Hospital’s main campus:

  • Please help us protect our patients. NO ONE with any illness (fever, cough, shortness of breath, etc.) should visit.
  • ONLY ONE parent/guardian critical to your child's health care may visit.
  • (10/19) NOTE: New mothers (up to one week post-partum) are allowed TWO visitors to assist with your newborn.
  • TELL US! Do you or does your child have a respiratory illness? Alert hospital staff immediately!
  • No visitors age 16 or under are permitted.
  • Mask Wearing
    • All patients older than 2 years of age and their accompanying parent/guardian are required to wear masks on the main hospital campus in all corridors and public spaces.
    • You may remove your and your child's masks in examination or hospital rooms. Visitors may be asked to put mask back on when staff/provider enter the room.
    • Cloth masks are allowed.

Children's Hospital Testing Center

Has your child's doctor or primary care provider advised you to come to the Children's Hospital for COVID-19 testing? Or are you coming for pre-surgery testing?

  • Children's Hospital Testing CenterThe Children's Hospital Testing Center is open at 611 22nd St. Knoxville, TN 37916, on the corner of 22nd Street and White Ave. Plenty of parking is available.
  • Hours are 10a.m. - 7p.m, Monday-Saturday. CLOSED SUNDAYS.
  • Curbside check-in will allow families to remain in their car. Simply call us when you arrive and our staff will direct you.
  • Note: All other patients needing testing who have not been referred by a physician should come to the Emergency Department.

COVID-19 Test Results

Results for COVID-19 test can take a minimum of 72 hours.

  • All patients with positive results will be notified.
  • Results can be obtained from the health care provider who ordered the test or by calling Children’s Hospital at (865) 541-8988
  • Results are available between 9:30 a.m.-6:30 p.m.
  • For documentation to return to work or return to school/daycare, please call (865) 541-8988. Results can be faxed, emailed or mailed to your home address.

Allow 72 hours before calling for results.


General

Are you bringing your child to the Emergency Department, outpatient visit, diagnostic test or being admitted for an inpatient stay?

Emergency Department Entrance

Emergency Department Renovation Re-Routing

While we are renovating our Emergency Department, visitors may be rerouted around certain entrances, exits and elevators throughout our facility. Learn how this renovation may cause changes in how some people get in and around the hospital.

New Re-Routing Plan

  • Enter through a designated entry point. All of the hospital’s main entrances are open during the day.
  • Expect temperature screening and questions about your health and recent travel upon entry.
  • Inpatient families will check-in and check-out at a designated entry point.
  • After 9p.m., all non-emergency visitors should enter through the South Tower Main Entrance located at 21st Street and Clinch Ave.
  • ONLY ONE parent/guardian critical to your child’s health care may visit.
  • We understand that not everyone plans a visit to our Emergency Department and families may have extenuating circumstances when visiting. Our staff will evaluate and provide guidance to everyone entering the Emergency Department, this may include having extra visitors wait in their car or they may be asked to remain in the patient’s room without leaving or wandering through the department.
  • Visitors will be given a colored sticker to alert staff they have been screened. Please keep the sticker visible at all times while on Children’s Hospital’s campus.

Are you bringing your child to a doctor’s appointment in the Medical Office Building or Koppel Plaza?

  • Enter through a designated entry point. All of the hospital’s main entrances are open during the day.
  • Expect temperature screening and questions about your health upon entry.
  • ONLY ONE parent/guardian may come with the patient.
  • No visitors under the age of 16 are permitted.
  • Visitors will be given a colored sticker to alert staff they have been screened. Please keep the sticker visible at all times while on Children’s Hospital’s campus.
  • Mask Wearing
    • All patients older than 2 years of age and their accompanying parent/guardian will be encouraged to wear a mask from home.
    • Cloth masks are allowed.

Are you coming to surgery?

  • Some procedures will require a COVID-19 pre-test. If you are notified by Children’s Hospital, please ensure your child has completed the test prior to surgery. Your child’s surgery may be postponed or cancelled if testing is not complete.
  • Upon entry, expect temperature screening and questions about your health.
  • ONLY ONE parent/guardian may be in the room with the patient at time.
  • No visitors under the age of 16 are permitted.
  • Upon entry, you will be given a colored sticker to alert staff you have been screened. Please keep the sticker visible at all times while on Children’s Hospital’s campus.

Tips for parents who have a child with an upcoming surgery

On the days leading up to your child’s surgery, you should:

  • Leave your home only for essential trips.
  • Wear a mask when outside of your home.
  • Refrain from gathering in groups.
  • Stay at least six-feet away from others when outside your home.
  • Avoid being around other children, friends and family who do not live in your home.
  • Clean and disinfect surfaces in your home regularly.
  • Wash hands often with soap and water.
  • For more information about COVID-19 and surgery, visit our Surgical Services page.

Do you need an accommodation?

Reasonable accommodations will be made for individuals with a disability. If you need an accommodation, please inform the screening station. Please note that the ADA generally does not require accommodations to the universal masking policy.

Are you a vendor?

  • Only essential deliveries are being accepted, sales calls are not be permitted at this time.
  • Vendors should enter/exit through the loading dock.
  • Expect screening questions about your health.
  • Expect a temperature screening upon entry.
  • Vendors should register with Supply Chain after screening.
  • Vendors will be given a colored sticker to alert staff they have been screened. Please keep the sticker visible at all times while on Children’s Hospital’s campus.

Are you a contractor or part of construction crew?

  • Contractors and crew should enter/exit through the loading dock at the beginning of their shift.
  • Expect screening questions about your health.
  • Expect a temperature screening upon entry.
  • Contractors and crew will be given a sticker to visibly wear throughout the day to let staff know they have been screened.
  • All contractors and crew are required to wear a mask in hospital public areas or corridors

Are you a food delivery service?

  • Food delivery drivers will be stopped at a designated entrance and the staff member or family who ordered food should meet the delivery driver at the entrance.

Are you coming to pick up medical records from the Health Information Management (HIM) office?

  • Medical Records (HIM) is not accepting in-person requests for medical records or other health information. If you need your child’s medical records, please complete the linked form. Return the completed, signed and dated form via fax, email or mail along with a copy of your photo ID.

    Fax: 865-541-8230

    Email: medrecords@etch.com

    Mail: East Tennessee Children’s Hospital
    ATTN: Medical Records – Release of Information
    2018 Clinch Avenue
    Knoxville, TN 37916

    If you have questions or cannot download the form, please call 865-541-8102.

Are you a physician or employee?

  • Physicians and employees are expected to have their ID badge to access and move throughout the hospital.
  • No medical staff member or employee with a fever of >100° will be allowed to work.
  • Temperature screenings are required before your work shift.

Are you a volunteer coming to work a volunteer shift?

  • Volunteers should bring your ID badge and check-in as normal.
  • Volunteers who have a temperature >100°F should not work.
  • Temperature screenings are required before your work shift.

Are you coming for a job interview or pre-employment process?

  • Interviewees and new employees should enter through the Medical Office Building entrance
  • Interviewees and new employees should immediately report to Human Resources upon entering the building.
  • Expect temperature screening and questions about your health upon entry.
  • If you are sick or have a temperature >100°F, you should call Human Resources at 865-541-8267 and reschedule your appointment.

Questions and Answers

If you have questions or are concerned about COVID-19, please refer to these resources from Tennessee Department of Health and the CDC:

In Your Community

How you can help prevent the spread of the infection:

Medic Regional Blood Center is in great need of blood due to recent cancelled blood drives. Here's where to donate:


At Home

Staying Clean and Safe

Reading and Play

Crafts and Cooking


Resources

For Parents (Para padres)

For Kids (Para Niños)

For Teens (Para Adolescentes)

For Educators

  • Tips for Teachers and Childcare Providers
    Everyone has questions about coronavirus (COVID-19). You probably have many of your own. You might have students or their parents asking you what to do. Here are answers to some common questions about coronavirus.


Videos

Keeping Kids Busy (English)

It's important to keep kids busy during this time at home. This video shows ideas and tips such as online resources and exercise ideas to engage your children while keeping them safe and healthy.

Mantener a los niños ocupados (Español)

Es importante mantener a los niños ocupados durante este tiempo en casa. Este video muestra ideas y consejos como recursos en línea e ideas de ejercicios para involucrar a sus hijos mientras los mantiene seguros y saludables.

Talking To Your Kids About Coronavirus

As concerns over COVID-19 escalate, children may have lots of questions. Dr. Allison Elledge, pediatric psychologist, provides useful tips for helping ease fears in children.

(En español: