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2019-2020 Annual Report - June

New normal, new technology

Assistant Nurse Manager Kelly says this new technology is a part of the new normal in the Emergency Department since the onset of the COVID-19 pandemic.

Assistant Nurse Manager Kelly says this new technology is a part of the new normal in the Emergency Department since the onset of the COVID-19 pandemic.

It’s already stressful to be in the hospital with your child. The process can become even more nerve-wracking when parents have to fill out paperwork and provide important documents before care is delivered.

Children’s Hospital streamlined efforts in 2020 to ease the arrival and registration process for patient families. We proudly launched a new mobile app called Jellyfish, which allows families visiting our emergency department to register their child in advance, from the comfort and privacy of their own vehicle.

“Families don’t come to get registered and get their insurance information,” says Kelly Filyaw, an assistant nurse manager in the emergency department. “They want to be taken care of and their child taken care of first and foremost.”

When Shannon Benson brought her son Seth to the emergency department during the COVID-19 pandemic, she was surprised and delighted to be able to register via the Jellyfish app.

“It was convenient because I didn’t have to wait for paperwork or wait in the lobby,” says Benson. “I could do it all on my phone. It was really quick, really painless.”

Parents give the nurse their phone number, and they receive a text message with a link. They can follow that link to upload insurance cards and other forms easily. It saves time and reduces contact with people, which can be life-saving for some patients.

In 2020, the Jellyfish app launched in the Children’s Hospital Emergency Department and the COVID-19 Testing Center. Later that year, the new technology was launched in Children’s Hospital’s Urgent Care Centers in West Knoxville and on Emory Road, with plans to expand its use even further in 2021.

Children's Hospital Saves Parents Time Through New Jellyfish Registration System

Three illustrated hot air balloons in the clouds

As a non-profit organization, Children’s Hospital relies on donor funding to support facility improvements and technology advancements like the Jellyfish app. A donation from you today will help us better reach and serve our patient families tomorrow.

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