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Patient Portal

Patient Portal and Online Bill Pay

Access Your Child’s Medical Records and Pay Bills Online

East Tennessee Children's Hospital and its affiliated practices provide easy and private patient portal access to your child's medical records online, as well as the ability to pay bills online without requiring access to the portal.

Are you a patient at Children's Hospital?

Doctor and child patient

Patient Portal

If your child has been to the hospital for tests or treatment, you may have already received an email with a link to the portal. If not, just download and fill out the Patient Portal Access Form (PDF) and return it with a copy of your photo ID to our Medical Records department in person or via fax at 865-541-8288; or call (865) 541-8454 for more information.

Login to Hospital Patient Portal

Online Bill Pay

Online Bill Pay

  • Opt in to receive electronic statements
  • Set up payment plans
  • Set up recurring payments
  • Request an itemized bill
  • Notify Patient Accounting of Insurance or address changes
  • Option to receive email receipt for Credit card transactions

NOTE: Online Bill Pay requires a separate login from the Patient Portal.

NOTE: Statements dated November 6th, 2018 and forward can now use the new payment portal. For statement prior to that day please call customer service at 865-541-8187.

Login to Online Bill Pay


Are you a patient at one of our Affiliated Practices?

To enroll, call the office practice and provide a personal (non-work) email address to become an approved user of that practice's patient portal.

Login to Affilated Practice Portal