Patient Portal and Online Bill Pay
Access Your Child’s Medical Records and Pay Bills Online
East Tennessee Children's Hospital and its affiliated practices provide
easy and private patient portal access to your child's medical records
online, as well as the ability to pay bills online without requiring access
to the portal.
Are you a patient at Children's Hospital?
If your child has been to the hospital for tests or treatment, you may
have already received an email with a link to the portal. If not, just
download and fill out the
Patient Portal Access Form (PDF) and return it with a copy of your photo ID to our Medical Records department
in person or via fax at 865-541-8288; or call (865) 541-8454 for more
Login to Hospital Patient Portal The following link is in compliance with the Web Content Accessibility
WCAG Portal Link
Online Bill Pay
- Opt in to receive electronic statements
- Set up payment plans
- Set up recurring payments
- Request an itemized bill
- Notify Patient Accounting of Insurance or address changes
- Option to receive email receipt for Credit card transactions
NOTE: Online Bill Pay requires a separate login from the Patient Portal.
NOTE: Statements dated November 6th, 2018 and forward can now use the new payment portal. For statement
prior to that day please call customer service at 865-541-8187.
Login to Online Bill Pay
Are you a patient at one of our Affiliated Practices?
To enroll, call the office practice and provide a personal (non-work) email
address to become an approved user of that practice's patient portal.
Login to Affilated Practice Portal