2019 Methodology & Process
The planning process for the East Tennessee Children’s Hospital 2019
Ccommunity Health Needs Assessment began in January of 2018.
An internal team was formed to identify and approve resources and timelines
for conducting the necessary steps for completion. The committee included
the members of the administrative and community benefits teams.
This group built a time line for collecting resources and conducting community
interviews and surveys. The internal team used a modified version of the
MAPP (Mobilizing for Action through Planning and Partnerships) process.
This process is commonly used to assist community health organizations
during the needs assessment process. The MAPP process provided the framework
for Children’s Hospital to organize, visualize, assess, strategize,
formulate goals and to take action.
Gathering & Analyzing Information
Key Informant Interviews
Interviews were conducted by members of East Tennessee Children’s
Hospital’s administrative team, which included two physician leaders.
Each interview was conducted using a uniform script
(see Appendix B). Summary findings of the Key Informant Interviews can be found in
Similar to previous assessments, key informants were identified
(see Appendix A) using the following criteria:
- Those with special knowledge of or expertise in public health
- At least one state, local, tribal, or regional government public health
department (or equivalent department or agency) or State Office of Rural
Health with knowledge, information, or expertise relevant to the health
needs of that community
- Members of medically underserved, low-income, and minority populations
in the community served by the hospital facility, or individual or organizations
serving or representing the interest of such populations
- Members of medically underserved populations include populations experiencing
health disparities or at risk of not receiving adequate medical care as
a result of being uninsured or underinsured or due to geographic, language,
financial or other barriers
Six focus groups were conducted by evaluators from the College of Social
Work Office of Research and Public Service (SWORPS) at the University
of Tennessee. The demographics and findings of this process are
included in Appendix D. The focus groups were conducted with:
- East Tennessee Children’s Hospital Family Advisory Council
- Regional coordinated school directors
- Regional Health Department directors
- Primary care physicians
- East Tennessee Children’s Hospital Board of Directors
- East Tennessee Children’s Hospital management team
A survey for the general population was created to gain input from community
residents and key stakeholders about the top health needs and priorities
of children in our community. A survey was promoted by providing a survey
link on the hospital’s website and social media outlets to encourage
people to take a few minutes to complete an online, confidential survey.
A complete reporting of the survey results
can be found in Appendix E.