Everyone is welcome at East Tennessee Children's Hospital, from patients
to parents to visitors, staff and physicians.This page highlights
Inclusion Resources for everyone who touches our hospital.
Our chaplains are here to help you no matter what your spiritual needs
may be. They are trained to provide spiritual and emotional support regardless
of faith tradition during your time of hospitalization. Chaplains make
regular visits throughout the hospital and are available upon request.
Your own family pastors are always welcome to visit and provide support
as well. Our hospital chapel is located on the first floor of the North
Tower across from the “A” Elevators. It is available for family
use 24 hours a day.
Our facilities and rooms are all wheelchair accessible. Handicap parking
spaces are located in the A, B, and C parking garages as well as parallel
parking spaces on 21st street in front of the North Tower. For high top
vehicles with a handicap permit, you can park in the D parking area behind
Koppel Plaza (entrance from Clinch Avenue).
Sensory Processing Needs
Children’s Hospital has an identification process for patients with
Autism and/or Sensory Processing needs. We invite you to let us know how
we can best support your family’s sensory needs so we can provide
tools and resources to be responsive to them.
Dietary, Religious or Cultural Needs
Our goal is to meet your needs, no matter where you are from or what your
background is. If you have any dietary needs, religious practices, or
cultural customs that we can support, let us know; we will try our best
to accommodate your need.
Children’s Hospital has a preferred name field for transgender patients
who choose to go by a different name than the name on their birth certificate
or driver’s license. We also have a gender identity field so make
sure you let us know if your gender differs from your sex assigned at
birth. We want to know your pronouns and use them in our care for you
so tell us as soon as you like. Your safety is our top priority, and we
also want you to be as comfortable as possible. Along with group public
restrooms, we have several single unit restrooms available.
American Sign Language (ASL)
If you need American Sign Language interpretation (ASL), we have several
options to assist you. If you have an appointment, we will be happy to
pre-schedule an ASL interpreter through instant remote interpretive services
(IRIS) or with an in-person interpreter. If you come in an emergency situation
that is not scheduled in advance, we will immediately offer you your preference
of something to write with, an UbiDuo device, and/or video interpretation
through IRIS. Then, we will get an in-person interpreter, as appropriate.
All interpretation services are free of charge to our patients and families.
If you need interpretation for Spanish, our in-person interpreters would
be happy to help you. If an in-person Spanish interpreter is unavailable
for more than 15 minutes, we have on-demand instant remote interpretive
services (IRIS) or a telephone interpretation system as well. For languages
other than Spanish, we have IRIS and/or the phone interpretation system
depending on the language. Let us know what language and what method you
prefer for your interpretation needs, and we will be happy to help. All
interpretation services are free of charge to our patients and families.
Si usted necesita interpretación en español, les daría
mucho gusto a nuestros intérpretes del personal ayudarle. Si un
intérprete del personal no está disponible durante más
de 15 minutos, contamos con servicios de interpretación remota
instantánea (IRIS, por sus siglas en inglés) por demanda,
en adición a un sistema de interpretación telefónica.
Para otros idiomas que no sean el español, contamos con IRIS y/o
el sistema de interpretación telefónica, dependiendo del
idioma. Déjenos saber qué idioma y cuál método
de interpretación usted prefiere, y le ayudaremos con mucho gusto.
Todos los servicios de interpretación son gratuitos para nuestros
pacientes y sus familias.
Service animals are always welcome to accompany their owners to the hospital.
Dogs from Human Animal Bond in Tennessee (H.A.B.I.T.) visit our patients
on a regular basis to help bring comfort and fun to our animal-loving
kids. In rare, extensive, and pre-approved circumstances, a physician
can write an order to bring in a child’s family pet.
We have two dedicated rooms around the hospital for breastfeeding/pumping
parents. One is in the main lobby of the North Tower, and the other is
in the NICU in the South Tower. You are welcome to use them for comfort
and/or privacy if you wish.