East Tennessee Children's Hospital Annual Report 2017-2018
Snapshot of Services

Snapshot of Services

Because children are special, they deserve the best possible health care given in a positive, family-centered atmosphere of friendliness, cooperation, and support. From toys and dogs to interpreters and nutrition coaching, Children’s Hospital is more than a building. It is the people and the connections they make to build a healthier East Tennessee.

Child Life

  • Visits with patients by Child Life specialists
19,014
  • Sessions of support, coping and distraction for procedures
17,752
  • Family and sibling supportive interactions
5,744

Social Work

  • Families served by Social Work .
7,786
  • Families helped by Interpretive Services
7,651
  • Languages interpreted
32

Hours

Legal Aid

  • Families referred to free legal aid*
209
*Free onsite legal services provided by the Child Health Law Partnership, in partnership with Legal Aid of East Tennessee, and with generous funding from Trinity Health Foundation.


Facility Dog

Farley is Children’s Hospital’s only four-legged employee. Thanks to a grant from PetSmart Charities and the Children’s Hospital Volunteers, Farley is able to work fulltime as a facility dog, bringing comfort and support to her coworkers. In 2018, Farley became a certified Human Animal Bond in Tennessee (HABIT) dog, so she can also serve as a backup to our HABIT partners if they are not able to visit with a patient.

  • Staff handlers
17 Facility dog Farley
with ER Tech Elissa in the
Emergency Department
Facility dog Farley with ER Tech Elissa in the Emergency Department
  • Hours served per week
40
  • Service commands learned
11
  • Staff visits
more than 60 departments,
offsite locations, and specialty clinics
  • Peer support offered
Emergency Department, Surgery,
Neonatal Intensive Care Unit,
Pediatric Intensive Care Unit