High Quality Pediatric Care in East Tennessee
East Tennessee Children's Hospital is a 152-bed hospital certified
by the state of Tennessee as one of four Comprehensive Regional Pediatric
Center in Tennessee and is accredited by the Joint Commission. As a Comprehensive
Regional Pediatric Center, Children's Hospital offers full capabilities
to care for seriously ill children in a unique pediatric environment and
offers the services of many different pediatric subspecialties. Children's
Hospital works jointly with the University of Tennessee Medical Center
to ensure that injured children in this region receive trauma care at
the institution most appropriate for the child's needs. We also assist
smaller hospitals by providing pediatric health care training opportunities.
Since our first day in 1937, we have had an "open-door" policy
that no child will be denied care because of race, religion or their parents'
ability to pay their child's medical bill.
Because children are special... they deserve the best possible health care
given in a positive, family-centered atmosphere of friendliness, cooperation,
and support - regardless of race, religion, or ability to pay. Their medical
needs are closely related to their emotional and informational needs;
therefore, the total child must be considered in treating any illness
or injury. Their health care requires family involvement, special understanding,
special equipment, and specially trained personnel who recognize that
children are not miniature adults. Their health care can best be provided
by a facility with a well-trained medical and hospital staff whose only
interests and concerns are with the total health and well-being of infants,
children, and adolescents.
"East Tennessee Children's Hospital will improve the health of
children through exceptional, comprehensive family-centered care, wellness,
Leading the way to healthy children
Our Core Values
One of Children's Hospital's top priorities is to emphasize the
attitudes and actions we value in our organization as we provide care
and service to our patients, their families and our other key customers.
We strive to give extraordinary care and service to our patients, their
families, members of the Children's Hospital family and the communities
we serve. Our vision is to promote a culture of service excellence in
all interactions with patients, families, guests, colleagues, physicians
and the community through staff education, support and recognition.
Our core values guide is our mission to improve the health of children:
Child and Family-centered Care
Child- and Family-centered care is an approach to pediatric health care
that focuses on the family as a child's primary source of strength
and support. The philosophy shapes policies, programs, facility design
and day-to-day practices. It is visible in large and small ways throughout
hospitals that adopt the approach. Information sharing and collaboration
between families and staff are the cornerstones of family-centered care.
Child- and Family-centered health care professionals recognize the vital
role families play in ensuring the health and well-being of infants, children,
adolescents and family members of all ages. They acknowledge emotional,
social and developmental support are integral components of health care.
With this approach, family-centered care:
- Empowers families and fosters independence
- Supports family caregiving and decision making
- Respects family choices
- Builds on family strengths
- Involves families in all aspects of the planning, delivery and evaluation
of health care
Key principles of family-centered care:
- People are treated with dignity and respect.
- Health care providers communicate and share complete and unbiased information
with families in ways that are affirming and useful.
- Individuals and families build on their strengths by participating in experiences
that enhance control and independence.
Serving Eastern Tennessee & Beyond
Children's Hospital has been a part of the East Tennessee community
for 75 years. It is not just Knox County's hospital - it is here for
children throughout the southeast region, including Southeast Kentucky,
Southwest Virginia and these Tennessee counties: