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Kids' Health


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Visiting Hours

Visiting hours for the general public are 10 a.m. to 9 p.m.  Visitors are limited to two per patient in patient rooms.  Siblings under age 14 can visit on Sunday from 1-2 p.m. and Wednesday from 7-8 p.m.  Please check with the nurses' station before entering the patient's room.

Ministers may visit patients at any time except when treatment is being given or some other prohibitive circumstance prevails.

Only one parent and/or guardian may stay with a patient overnight unless special permission for a second parent/guardian to stay is granted by the Nurse Manager or Nursing Coordinator.

Patients are not permitted to leave their floor to visit other floors, the cafeteria or Gift Shop without written permission from the physician.


Child/family centered facilities

In 2005 Children’s Hospital completed a major expansion project that -- among other changes -- resulted in a more child/family centered medical center. Families visiting Children’s today will find these changes:
  • All patient rooms have Internet access, a TV/DVD combo, a recliner and a sleeping couchEach patient floor provides two play roomsEach patient floor has a family kitchenThe intensive care floor features a large family lounge with sleeping, kitchen and laundry facilities
  • And outdoor courtyard is accessible from Second Floor




Cafeteria Hours
The Children's Hospital Cafeteria accepts cash and credit cards.

Monday through Friday
7-9:30 a.m.Hot Breakfast
9:30-10:30 a.m.Snacks
10:30-11:15 a.m.Closed
11:15 a.m.-1:30 p.m.Hot Foods
11:15 a.m.-2 p.m.Salad Bar
11:15 a.m.-2:30 p.m.Grill
11:15-3:30 p.m.Snacks
3:30-5:30 p.m.Closed
5:30-7 p.m.Hot Foods, Grill, Salad Bar
7 p.m.-12:30 a.m.Closed
12:30 a.m.-1:30 a.m.Night shift meals (Credit card sales only)

Weekends and Holidays
7-9 a.m.Hot Breakfast
9-10 a.m.Snacks
10-11:15 a.m.Closed
11:15 a.m.-1 p.m.Grill, Salad Bar
1-5:30 p.m.Closed
5:30-7 p.m.Grill, Salad Bar
7 p.m.-7 a.m.Closed

Smoking
Children's Hospital is a smoke-free environment.  Smoking is NOT allowed anywhere inside the hospital or at the hospital entrances.  Smoking is permitted ONLY in one designated area outside the hospital.  This area is located on the ground floor on the White Avenue side of the hospital (take the elevator to the ground floor and follow the signs).

Telephone Information

Gift Shop541-8103
Guest Relations541-8586
Information Desk541-8109
Lost and Found541-8274
Pastoral Care541-8476
Social Work541-8457
Switchboard Operator0
Volunteer Services541-8136

To allow you and other patient families to rest, incoming telephone calls to your room will be limited to the hours of 7 a.m. to 10 p.m.

  • To make a local call, dial 9 and then the number.
  • To make a long distance call, dial 9+0 and then your number to place a collect or credit card call.
  • Long distance calls may not be billed to your room.
  • When outside the hospital, you may dial direct to your child's room by dialing the prefix (865) 246-7 and then your child's room number.
  • Only the last four digits of any in-house exchange are required when calling from within the hospital. (example: 8109)

Parking
Public parking is available in the Children's Hospital Parking Garage, beside the Medical Office Building.

Flowers and Gifts
Flowers and other delivered gifts are welcome, but we ask that you not give patients rubber or plastic balloons because of the choking hazard they present and because of possible latex allergies.  Mylar balloons are fine.  Please be sure to give your child's full name and floor location to outside delivery personnel.

Recycling
Children's Hospital began a hospital-wide recycling program in February 1991. Currently, the hospital recycles office paper, aluminum cans and corrugated paperboard (cardboard boxes).  Collection points for empty aluminum cans are located on each floor.

We invite your comments and questions. Please complete our comment form or visit our Phone Numbers page for departmental telephone listings.


Revised 10-5-07