RECOGNIZING EXCELLENCE

Share a Compliment and Share a Suggestion Card boxes are placed conveniently throughout Children’s Hospital and at the Children's Hospital Rehabilitation Center to encourage input from our patients/families, guests and employees.

Cards are collected several times each week and routed to the Service Excellence Department. Compliments can also be submitted to us via our feedback form or by sending a letter to: Service Excellence; Children's Hospital; P.O. Box 15010; Knoxville, TN 37901.

All compliments are sent to the president of Children’s Hospital, who writes a personal message to the employee. The original compliment card is delivered to the employee, and copies are given to the employee’s director, manager or supervisor. In addition, copies are kept on file in Human Resources, Community Relations and Service Excellence.

The Compliment Card process has been an excellent way to demonstrate the level of service provided at Children’s Hospital. Below are some of the phrases of praise that have been written on Compliment Cards about Children's Hospital’s staff.

“exceptional”
“outstanding devotion”
“friendly, helpful attitude”
“conscientiousness”
“attentive to my child’s pain”
“going the extra mile”
“very caring”
“courteous and respectful”
“wonderful attitude”
“always there with a helping hand and a smile”
“answered all my questions”
“great smile”
“went above and beyond”
“encouraging and supportive”
“genuinely caring and patient”
“patient advocate, team player”
“concern was great”
“the way you treat visitors is outstanding”
“perfect example of teamwork”
“always asked if we needed anything”
“did a great job involving me in my child’s care”
“really kind”
“friendly, informative, reassuring, sympathetic”
”always came in with a smile”
“sensed people’s needs before they asked”
“gentle and caring”
”used humor and compassion”
”comforting”
”smiling and helpful faces”
”nurturing and compassionate manner”
”high level of commitment”
”positive comments daily”
”grace under fire”
”very thorough and concerned”
”very refreshing attitude”
”it’s true, little things make our day”
”good communication was the key”
”explained things wonderfully”
”made my child feel at ease”
”compassion for children”