ABOUT SERVICE EXCELLENCE

To be the kind of organization where patients and families want to come for care, physicians want to practice and employees want to work.

We strive to give extraordinary care and service to our patients, their families, members of the Children's Hospital family and the communities we serve.

• We take pride in our professions and feel personal ownership and responsibility for achieving the Children's Hospital mission.
• We seek opportunities to be friendly and to help patients, families and coworkers.
• We are always courteous and respectful.
• We show care and compassion by acknowledging people's feelings.
• We demonstrate respect for the patient's privacy and confidentiality in all that we do.
• We never tire of explaining what to expect, what we are doing and why.
• We try to understand how our work affects others and look for ways to help each other out.
• We respect diversity among our patients, families, coworkers and our community.