One of Children's Hospital's top priorities is to emphasize the attitudes and actions we value in our organization as we provide care and service to our patients, their families and our other key customers. We know from our guest relations surveys that we have always provided positive customer service, but we also know that there is always room for improvement.

With that goal in mind, Children's Hospital has a plan of customer service programming and training to help our employees maintain good standards; it also challenges each employee to take the hospital to an even higher level of excellence.

In addition to staff training, many other initiatives have begun at Children's Hospital to further integrate Service Excellence into the hospital's philosophy of care. These initiatives range from an extensive revision of the hospital's Guest Relations Program (including an enhanced patient satisfaction survey program) to an initiative to strengthen the hospital's child-family-centered care values throughout the hospital to incorporating Service Excellence into annual employee performance reviews.