The Social Work Department at Children's Hospital arranges for interpretation services for non-English-speaking patient families and for patient families with hearing impairment. All services are available 24 hours a day, seven days a week.
Because Spanish and related dialects are the languages of the majority of our non-English speaking patients, Children's Hospital employs numerous full-time, part-time and PRN Spanish interpreters. They work seven days a week, days and evenings, at the main hospital campus, providing face-to-face interpretation services and document translation. Interpreters also provide services at the Children's Hospital Rehabilitation Center and for Children's Hospital Home Health Care.
Children's Hospital arranges for Spanish interpretation through Optimal Phone Interpreters (OPI) when the staff interpreters are not available. When needed, after hours face-to-face Spanish interpretation at the hospital is provided by Lighthouse Interpreters and Translators, Inc.
For languages other than Spanish, telephone interpretation is arranged through OPI, a 24-hour telephone service with interpreters available in 204 languages and dialects.
The Knoxville Center for the Deaf provides assistance for hearing-impaired patients and families.
If you anticipate the need for interpretation services during your family's visit to Children's Hospital, please call the Social Work Department at (865) 541-8457.