You are a V.I.P. – a “Very Important Person” – to us. While you are at Children’s Hospital, we will show you how important you are by:

1. Calling you by your name and telling you our names.
2. Smiling and giving you the loving care you need.
3. Listening to you.
4. Telling you what is going to happen and how it will feel.
5. Answering your questions.
6. Giving you choices whenever possible.
7. Letting you know that it is OK to cry, complain, or to let people know how you feel.
8. Giving you time to play, rest and learn.