Quality and Safety
Are we the safest healthcare provider of children’s services in America? In our market? To what extent are we using evidence based clinical practices? Do we intend to be first to market with new, commercially viable programs and services? Or do we want our innovation efforts to be primarily focused on continuous improvement of current services? Are we using LEAN and other continuous quality improvement tools in all of our core processes? Which ones? Are our decision-making structures and processes of high quality? Are we a safe environment for staff and other colleagues? How do we rank against our peers in quality and safety indicators and metrics across the board?