How do we treat each other in 2020? How do members of our "family" describe our work together? Open and honest? Transparent? How do we facilitate diversity and inclusion? Do we work effectively across departments and programs? How do we work with partners? How do we work with the State? How do we describe the working environment? What did we change? What are our employees and associates like? Compassionate? Entrepreneurial? Innovative? Consistent? Cautious? How many do we have? Recruitment and retention rates? Qualifications? What kind of an incentive program do we have in 2020? One in which performance-based compensation plays a major role, or one in which salary and wages are dominant?