Service Excellence at Children's Hospital

One of Children's Hospital's top priorities is to emphasize the attitudes and actions we value in our organization as we provide care and service to our patients, their families and our other key customers.

SERVICE EXCELLENCE VISION

To be the kind of organization where patients and families want to come for care, physicians want to practice and employees want to work.

STATEMENT OF PURPOSE

We strive to give extraordinary care and service to our patients, their families, members of the Children's Hospital family and the communities we serve.

OUR PHILOSOPHY OF SERVICE EXCELLENCE

• We take pride in our professions and feel personal ownership and responsibility for achieving the Children's Hospital mission.
• We seek opportunities to be friendly and to help patients, families and coworkers.
• We are always courteous and respectful.
• We show care and compassion by acknowledging people's feelings.
• We demonstrate respect for the patient's privacy and confidentiality in all that we do.
• We never tire of explaining what to expect, what we are doing and why.
• We try to understand how our work affects others and look for ways to help each other out.
• We respect diversity among our patients, families, coworkers and our community.

If you have any questions about the service excellence program at Children's Hospital, please contact Lee Ann Easter, Service Excellence Manager, at (865) 541-8753 or email her at leaster@etch.com.